Privacy Policy
AVA HomeCare, LLC
Last Updated: [Month Day, 2026: set on the day this page is published]
AVA HomeCare, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.avahomecare.com, use our website forms, or communicate with us by phone, text message, or email.
Health information of our clients. This Privacy Policy covers our website and general communications. If you are an AVA client, the health information we create or receive while providing your care is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is handled as described in our Notice of Privacy Practices, which we give to clients separately at the start of services and is available on request. If this policy and our Notice of Privacy Practices differ about client health information, the Notice of Privacy Practices applies.
Information We Collect
Personal Information You Provide
When you contact us, request services, apply for a job, refer a client, or fill out forms on our website, we may collect:
- Full name
- Email address
- Phone number (including mobile)
- City or ZIP code (and, if you give it to us, your mailing address)
- The reason you are contacting us and the best time to call you
- Information about care needs for yourself or a loved one, if you choose to share it
- Careers applications: the type of job you are applying for, whether you are 18 or older, your experience, your availability, whether you have a valid driver's license, a reliable car and a smartphone, how you heard about us, and anything else you choose to tell us
- Referrals from professionals: your name, organization, and contact details, and the basic information you choose to share about the person you are referring
Please do not send medical information, Social Security numbers, dates of birth, or financial account numbers through our website forms or by text message. Referral partners who need to share health information about a client should send it by fax to 1.877.599.3906 or call us at 720.937.1500. [CONFIRM the preferred secure channel for referrals with health information.]
How Our Website Forms Work
Our contact, careers, and referral forms are delivered to AVA's email mailbox by Web3Forms, a form-processing service. When you press "Send," the information you entered is sent securely (HTTPS) to Web3Forms, which emails it to us. Web3Forms acts as our service provider. To block spam, it may check your IP address and email address with spam-filtering services. Web3Forms may keep a copy of submissions for a limited period under its own privacy policy (https://web3forms.com/privacy). [CONFIRM the retention period set in the Web3Forms dashboard, e.g., 30 days.] After a submission reaches our mailbox, we handle it as described in this policy.
Automatically Collected Information
When you visit our website, our website host and service providers may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
Cookies, Local Storage, and Analytics
- No advertising or tracking cookies. We do not use advertising cookies, and we do not use tracking pixels from social networks. [CONFIRM before launch.]
- Language choice. If you switch the site between English and Russian, your browser remembers that choice on your device (local storage). It is not sent to us.
- Analytics. [Choose one before launch:] [We do not use website analytics.] OR [We use [Cloudflare Web Analytics / name of tool], a privacy-friendly tool that does not use cookies, to count visits and see which pages are useful. It does not identify you personally.]
- Content from other services. Our pages load fonts from Google Fonts, and our Contact page shows an embedded Google Map. When your browser loads them, Google receives your IP address and may set its own cookies, under Google's privacy policy (https://policies.google.com/privacy).
You can control cookies and local storage through your browser settings.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Review job applications and contact applicants
- Respond to referrals from case managers, hospitals, rehab centers, and other professionals
- Provide home care services and coordinate care
- Schedule appointments and send reminders
- Communicate with you about our services
- Send administrative information and updates
- Improve our website and services
- Comply with legal obligations
SMS/Text Messaging Terms
Program Description
When you provide your mobile phone number and consent to receive text messages from AVA HomeCare, you may receive messages from 720.937.1500 related to:
- Appointment reminders and scheduling confirmations
- Caregiver arrival notifications [CONFIRM AVA sends these]
- Care coordination updates
- Service-related alerts and reminders
- Responses to your inquiries, job applications, and referrals
We do not send marketing or promotional text messages. [CONFIRM]
Consent
By providing your mobile phone number and checking the text-message consent box on our website forms (or by giving us consent in person, by phone, or in writing), you expressly consent to receive text messages from AVA HomeCare at the number provided. The consent box is never pre-checked. Consent is not a condition of purchasing any services or of applying for a job.
Message Frequency
Message frequency varies based on your interactions with us and the services you receive. You may receive recurring messages related to appointments, care coordination, and service updates.
Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at the information provided below
- Updating your communication preferences with your care coordinator
After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt back in. To opt back in, reply START or contact us.
Help
For help or questions about our text messaging program, reply HELP to any message or contact us at:
- Phone: 720.937.1500
- Email: info@avahomecare.com
Carriers
Text messaging is supported on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
Your Mobile Number Is Not Shared for Marketing
We do not sell, rent, or share your mobile phone number or your text-messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. The sharing described in "How We Share Your Information" below does not include text-messaging opt-in data and consent; that information is not shared with any third party, except with the service providers that deliver our messages for us.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
Third-party vendors who help us operate our website, deliver our form submissions and messages (such as our website host, Web3Forms, our email provider, and our phone and text-messaging provider), conduct our business, or provide services to you, as long as they agree to keep your information confidential.
Care Coordination
When necessary to coordinate your home care services, we may share relevant information with caregivers, healthcare providers, case managers, or family members you have designated. Client health information is shared only as described in our Notice of Privacy Practices.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. [CONFIRM, e.g.: "Inquiries that do not lead to services are deleted after [__] months; job applications from applicants we do not hire are kept for [__] months/years."] Client and employee records are kept for the periods required by Colorado and federal law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to legal requirements
- Opt out of marketing communications and text messages
To exercise these rights, please contact us using the information below. Depending on where you live, you may have additional rights under state privacy laws; we will respond to requests as those laws require.
Third-Party Links
Our website may contain links to third-party websites and services, such as Instagram, Facebook, and Google. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not directed to children. We do not knowingly collect personal information online from children under 13, and our website forms are meant for adults 18 and older. If you believe a child has sent us personal information through our website, please contact us and we will delete it.
Accessibility and Language Help
If you need this policy in another format (such as large print) or need help in another language, call us at 720.937.1500 (Relay Colorado: 711). See our Nondiscrimination Notice and Accessibility Statement.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. If we make significant changes, we will post a notice on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
AVA HomeCare, LLC
2600 S Parker Rd, Bldg 3, Ste 237
Aurora, CO 80014
Phone (call or text): 720.937.1500
Fax: 1.877.599.3906
Email: info@avahomecare.com